Basic

Foundation Program (AW-101)


Description
This course identifies the core elements of the Avaamo Conversational AI platform and explains how enterprises can use them to develop virtual agents that are smart, intuitive, and spontaneous.

This is a foundation course that covers the basics of conversational intelligence, agent integration across platforms, voice capabilities, proactive learning, and many other related aspects of virtual agent design and development.
Content
  • Introduction
  • Building a Virtual Agent
  • Endpoints and Channels
  • Natural Language Understanding
  • Voice Capabilities
  • Dialog Management
  • Pre-built Industry Models
  • Backend Systems Integration
  • Agent Escalation and Handling
  • Analytics and Testing
  • Learning and Continuous Improvement
  • Enterprise Administration
  • Bot Orchestration - Universal agents
  • Advanced Features
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year